Service Delivery Manager; M&R

Job Description

About the job.

National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of highway asset maintenance and repair works across the North West Region. The Service Delivery Manager will oversee and control the delivery of maintenance and repair works across the Region, ensuring all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.

This role will be based out of our Warrington office.

Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.

• Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
• Proactively tracking and monitoring the performance of the assigned contract scope, identifying performance trends, risks and issues.
• Analysing the root causes for performance issues and work with colleagues and supply chain to develop and implement remedial action plans.
• Overseeing the cyclical and reactive maintenance work plans for the designated Routes and ensuring the delivery of planned wor...