Manager, DC Operations

We have an exciting opportunity for an individual to join our Liverpool FC team as a Manager, DC Operations.

In this role you will oversee all aspects of warehouse operations, ensuring inbound, outbound, stock replenishment, and production activities run safely, accurately, and on schedule. Leading a team of Supervisors, they monitor performance, resolve operational challenges, and optimize workforce allocation to meet service level agreements. This role drives a culture of accountability and operational excellence, translating site objectives into actionable plans and maintaining seamless continuity across all shifts, seven days a week.

• Ensure smooth running of daily warehouse operations across AM and PM shifts, 7 days a week.
• Deliver outbound fulfilment (B2C, B2B, retail store replenishment, and production/personalisation) to required service levels.
• Oversee inbound activities: goods receipt, put away, returns, and stock replenishment.
• Manage workflow and resource allocation in real time, flexing labour to meet volume demands.
• Resolve operational issues on-shift, escalating where required.

• Ensure all stock handling (goods‑in, put away, picking, replenishment, returns) is completed accurately and in line with WMS processes.
• Monitor and drive stock accuracy on shift through cycle counts, location checks, and timely reconciliation of errors.
• Investigate stock discrepancies or damages, ensuring corrective actions are taken and learnings shared with teams.
• Support loss‑prevention measures by enforcing scanning compliance, secure handling, and exception reporting.
• Provide shift‑level reporting on stock issues to the Senior Manager and Inventory Control team.

• Directly manage and coach supervisors across AM/PM shifts, fostering accountability and consistent leadership standards.
• Ensure clear communication of daily priorities, targets, and performance results to teams.
• Drive engagement and motivation, creating a positive and safe working environment.
• Function as the escalation point for people and operational matters during shift hours.

• Monitor and report on shift KPIs: productivity, quality, accuracy, safety, cost.
• Lead daily shift handovers, ensuring seamless continuity between AM and PM operations.
• Identify process bottlenecks or issues impacting service, implementing immediate corrective actions.
• Contribute to continuous improvement initiatives, supporting the Senior Manager in embedding changes.

• Support supervisors with recruitment, onboarding, training, and development of warehouse colleagues.
• Manage performance, absence, conduct, and shift‑level ER/HR matters in partnership with HR.
• Foster a culture of accountability, ensuring supervisors effectively manage their teams.
• Support succession planning by developing supervisors and potential future leaders.

• Ensure compliance with all H&S policies and legal requirements on-shift.
• Conduct daily safety checks and audits (e.g., PPE usage, equipment inspections, housekeeping).
• Ensure all incidents/near misses are reported, investigated, and actions are closed out.
• Monitor adherence to stock handling, scanning, and loss‑prevention processes.

• Provide accurate and timely reporting of shift performance to the Senior Manager.
• Function as the first line of communication between floor-level teams and site leadership.
• Support customer or stakeholder visits as required, representing the operation during shift activity.

To be successful for this role you will be an experienced leader with a strong background in distribution centre management within a large retail organisation. Ideally, you’ll have previous experience overseeing complex operations and driving performance through effective leadership. Your ability to inspire and guide teams will be key to creating a culture of accountability and operational excellence.

You’ll bring extensive retail operations knowledge and a collaborative approach, along with excellent communication skills and a…