Motor Claims Handler

Motor Claims Handler – Acorn Group

Location: Liverpool or Sevenoaks (hybrid)

Working hours: Monday to Friday 9:00 am – 5:30 pm (37.5 hrs/week)

Salary: £27,651 – £38,160 DOE + £2,000 annual bonus potential (quarterly)

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives in a timely manner to establish exposure for all Heads of Damage and update key information on the claim file.
• Accurate quantum assessment of claims presented using relevant tools.
• Identify cases where intervening on vehicle losses will reduce overall exposure, utilizing specialist in‑house motor engineers.
• Ensure indemnity spend is minimized by commercial decision‑making.
• Proactive diary management to monitor and progress cases.
• Apply investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Carry out other ad hoc tasks as required by business needs.

• Persuasive, confident communicator with strong relationship‑management skills.
• Motivated self‑starter who uses initiative to achieve the best outcomes.
• Team player who thrives in a culture of openness, trust, and respect.
• Strong organisational skills with the ability to prioritise tasks.
• Analytical decision‑maker with solid fact‑finding skills.
• Experience in PI and/or credit hire claims, commercial market awareness, and extensive knowledge of the Pre‑Action Protocol, Civil Procedure Rules, and hourly rate costs.
• Experience handling injury claims outside of the Low‑Value Personal Injury claims portal.

• 35 days’ holiday (incl. bank holidays) with buy/sell options.
• 24/7 mental health support & free counselling.
• Career growth through fairs, leadership programmes, and learning on the go.
• Flexible benefits, including early salary access via internal platform.
• Hybrid working options to support work‑life balance.
• Recognition awards, social events & more.
• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2 – accessible, inclusive opportunities.
• Menopause Friendly accredited – supporting all life stages.
• Armed Forces Covenant signatory.
• Great Places to Work 2024/25.
• Best Place to Work for Development & Women.

We’re committed to an inclusive, supportive workplace. If you need adjustments during recruitment or in the role, let us know. Flexible hours and adapted equipment are available.