Household Claims Handler

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Our growing Household Claims department is looking for enthusiastic, customer-centric staff to join the team as Household Claims Handlers.

You will support our customers through the claims journey where this has significantly impacted their day-to-day life.

As a Household Claims Handler, you will be responsible for dealing with customers' new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

Role: Household Claims Handler

Location: Liverpool (Mersey Chambers Office) / Hybrid

Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday

Salary: Between £26,000.00 - £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly

• Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
• Accurately checking all details of a claim after every call
• Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
• Identifying and investigating potentially fraudulent claims
• Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
• Ensuring underwriter requirements are checked at claim inception and throughout the lifecycle of the claim
• Proactively managing customer/third party expectations including appropriate signposting if applicable
• Providing proactive and correct assessments with regards to indemnity positions
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate

• Ability to work in a culture of openness, trust and respect with a team player attitude
• Minimum of two years claims handling experience (Motor, Household, EL/PL)
• Ability to interpret policy wording, terms and conditions and endorsements
• Ability to work in a fast paced environment
• Good written and verbal communication skills including rapport building
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information resulting in accurate decision making

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a…