Transport Administrator; FTC

About us

Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports across five continents. With its subsidiaries CEVA Logistics and CMA CGM AIR CARGO, the Group continuously innovates to offer customers a complete and increasingly efficient range of shipping, land, air, and logistics solutions. The Group is committed to the energy transition in shipping, pioneering alternative fuels, and aims to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group provides humanitarian relief by mobilizing its shipping and logistics expertise worldwide. With a network in 160 countries, more than 400 offices and 750 warehouses, and over 155,000 employees—4,000 based in Marseilles where its head office is located—the Group is a major global employer.

• The Transport Administrator plays a critical role in ensuring CMA CGM's customers receive the best possible service and experience when choosing to work with us.
• As a Transport Administrator, you will work directly with customers, suppliers, and internal colleagues across our business to ensure transport‑related matters are handled professionally, timely, accurately, and cost‑effectively.

• Be a trusted and reliable first point of contact for stakeholders, for any transport‑related matters.
• Build and manage strong working relationships with customers, suppliers, and internal customers.
• Manage and resolve any transport‑related issues that arise, e.g., updating customers of late or failed transport, coordinating between hauliers and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
• Adopt a proactive and solutions‑focused approach, monitor delivery of transport services, and identify effective resolutions to any issues.
• Proactively engage with customers, e.g., providing quotes, managing bookings, resolving any issues (e.g., invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
• Conduct general transport administration, including logging, monitoring, and analysis of issues, bookings, costs and service levels.
• Work with our transport systems and database to ensure information and data are managed with high accuracy and attention to detail.
• Work with customers to ensure that charges raised are accurate, costs incurred are agreed, and processed accordingly.

• Demonstrable experience in a customer service and administration environment, with the ability to build rapport and provide a proactive, solutions‑focused service.
• Experience with in the transport and logistics industry is a plus but not essential.
• Excellent communication skills, with demonstrable experience building effective relationships at all levels, both internally and externally.
• Strong administration skills, with knowledge of working with high volumes of data, IT systems, bespoke software, and MS Office applications.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
• A natural problem‑solver, able to identify root causes of issues and see through to successful resolution.
• Strong analytical skills, with the ability to identify root‑cause issues and propose solutions.
• Flexibility and a proactive attitude to differing customer requirements.

• 25 days annual leave (plus public holidays), increasing with length of service, with an additional day over Christmas and the opportunity to buy/sell annual leave.
• Discretionary annual bonus.
• Enhanced pension scheme up to 15% total contribution.
• Life assurance (×4).
• Commitment to mental health awareness through our Mental Health and Wellbeing Charter.
• Private healthcare (BUPA), BUPA Dental Plan and Healthcare Cash plan, and an Employee Assistance Programme.
• Local and global development opportunities across 160 countries, including opportunities at our iconic head office tower in Marseille.
• Hybrid working.
• Cycle-to-work scheme and season ticket loans.
• Enhanced maternity, paternity, and family policies.
• Employee recognition awards.
• Considerable scope for personal and professional growth through the CMA CGM Academy.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports, and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our inclusive policy improves performance, creates growth opportunities, aligns with our customers’ values, and enhances employee engagement.

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Come along on CMA CGM's adventure!