Transport Administrator; FTC

YOUR ROLE

• The Transport Administrator plays a critical role in ensuring CMA CGM’s customers receive the best possible service and experience when choosing to work with us.
• As a Transport Administrator, you will work directly with our customers & suppliers as well as internal colleagues across our business, to ensure any transport-related matters are handled professionally and in the most timely, accurate and cost-effective manner.

• Be a trusted and reliable first point of contact for stakeholders for any transport-related matters.
• Build and manage strong working relationships with Customers, suppliers and internal customers.
• Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co‑ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
• Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise.
• Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
• General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels.
• Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail.
• Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.

• Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service.
• Experience with in the Transport and Logistics industry would be great, but it is not essential.
• Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
• Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
• A natural problem solver, with the ability to identify root‑cause of issues and see through to a successful resolution.
• Strong analytical skills, with the ability to identify root‑cause issues and propose solutions.
• Flexibility in your approach, ability to respond positively and proactively to differing customer requirements.

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over Christmas period and the opportunity to buy/sell annual leave.
• Discretionary annual bonus.
• Enhanced pension scheme up to 15% total contribution.
• Life assurance x4.
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter.
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme.
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille.
• Hybrid Working.
• Cycle to work scheme/ Season ticket loans.
• Enhanced policies including Maternity & Paternity.
• Employee recognition awards.
• Considerable scope for personal and professional growth through the CMA CGM Academy.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition r so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

Come along on CMA CGM's adventure!