Transport Support Advisor

Your Role

The Transport Administrator plays a critical role in ensuring CMA CGM’s customers receive the best possible service and experience when choosing to work with us. As a Transport Administrator, you will work directly with our customers & suppliers as well as internal colleagues across our business, to ensure any transport‑related matters are handled professionally and in the most timely, accurate and cost-effective manner.

• Be a trusted and reliable first point of contact for stakeholders regarding any transport-related matters.
• Build and manage strong working relationships with customers, suppliers and internal customers.
• Manage and resolve any transport-related issues that arise, such as updating customers of late and/or failed transport, coordinating between hauliers and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
• Adopt a proactive and solutions‑focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues.
• Proactively engage with customers – e.g. providing quotes, managing bookings, resolving any issues (e.g., invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
• Perform general transport administration, including logging, monitoring, and analysis of issues, bookings, costs and service levels.
• Work with our transport systems and database to ensure information and data are managed with high levels of accuracy and attention to detail.
• Work with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.

• Demonstrable experience in a customer‑service and administration‑based working environment, with the ability to build rapport and provide a proactive and solutions‑focused service.
• Experience with in the transport and logistics industry is an advantage, but not essential.
• Excellent communication skills and a proven ability to build effective relationships at all levels, both internally and externally.
• Strong administration skills, with knowledge and experience of handling high volumes of data and information, IT systems and bespoke software, as well as MS Office applications.
• A resilient approach able to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
• A natural problem solver, capable of identifying root‑cause issues and seeing through to successful resolution.
• Strong analytical skills and the ability to propose effective solutions to complex problems.
• Flexibility in your approach and the ability to respond positively and proactively to differing customer requirements.

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas and the opportunity to buy/sell annual leave.
• Discretionary annual bonus.
• Enhanced pension scheme up to 15% total contribution.
• Life assurance x4.
• Commitment to promoting awareness and understanding of mental health through our Mental Health and Wellbeing Charter.
• Private healthcare (BUPA), BUPA Dental Plan and healthcare cash plan, including an Employee Assistance Programme.
• Local and global development opportunities across 160 countries within the CMA CGM Group.
• Hybrid working.
• Cycle‑to‑work scheme and season ticket loans.
• Enhanced policies including maternity and paternity.
• Employee recognition awards.
• Considerable scope for personal and professional growth through the CMA CGM Academy.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long‑held inclusive policy improves performance, creates growth opportunities for all, aligns with our customers’ values and enhances employee engagement.

Come along on CMA CGM's adventure!