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Senior Customer Tech Advocate Strategic Accounts
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-02-28
Listing for:
Ciena
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A global technology leader in England is seeking a Senior Associate, Customer Technical Advocate to enhance customer relationships and ensure exceptional service quality. The successful candidate will have 5–10+ years in technical customer engagement and experience with Ciena products. Responsibilities include collaborating with sales teams, managing technical support cases, and leading escalations for critical issues to improve customer satisfaction. This role emphasizes a customer-focused and collaborative work style.
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Position Requirements
10+ Years
work experience
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