Digital Services Service Desk Team Supervisor

Employer South London and Maudsley NHS Foundation Trust Employer type NHS Site St Paul's Town Bromley Salary £44,485 - £52,521 per annum inclusive of HCAS Salary period Yearly Closing 09/03/2026 23:59

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High;
Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function.

This post requires a high level of discretion, the ability to work unsupervised and a proactive approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service.

The post holder will work. The post holder’s responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service Desk staff and first level contact to users of the Trust.

The post holder will lead in the provision of customer support, interfacing and maintaining business and supplier relationships.

The post holder will need to ensure that there is up-to-date record keeping, ensuring all data recorded is accurate and creates an audit trail. Any information recorded on the IT Service Desk / Estates & Facilities systems is complete, accurate, valid and timely.

The post holder will need to be able to provide weekly reporting into the IT Operational Meeting as well as provide updates to the Digital Services Workspace Manager when required.

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 08:00 to 18:00 – you may also be required to work on the out of hours rota, giving you the very best of good work life balance.

We are a small dynamic, hardworking team based in the Bromley and Beckenham area.

A small office located in Bromley within walking distance from Bromley South railway station (Zone
5). Close to the high street and green spaces of Churchill Gardens and Martins Hill Open Space

• Supervisory responsibility for the Digital Services Service Desk Function
• Appraisals for all Digital Services Service Desk staff
• Manage day-to-day relationships…