Business Analyst - FS

About us

We are
The Very Group
, and we’re here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options onto help them say yes to the things they love.

We’re just as passionate about helping our people get more out of life too—building careers with real growth, a sense of purpose, belonging, and wellbeing.

The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem statement through to benefits realisation.

• Elicit and validate business needs via interviews, workshops, observation and data analysis.
• Define clear problem/opportunity statements, objectives, scope and success metrics aligned to SDLC standards.
• Analyse current-state processes, customer journeys and systems; identify pain points and root causes.

• Translate needs into right-sized requirements and acceptance criteria (user stories, epics, use cases), ensuring traceability to SDLC documentation.
• Facilitate solution options aligned with architecture, regulatory and operational constraints, connecting work to corporate objectives.
• Support UX/design and engineering with clarifications, edge cases and non‑functional requirements.

• Product Managers to shape and prioritise the backlog based on value, risk and dependencies.

• Maintain traceability from requirements to test cases, releases and benefits.
• Support Agile ceremonies (refinement, planning, reviews) or hybrid/waterfall deliverables as appropriate.

• Build strong relationships across Product, Engineering, Operations, Finance, Data, Compliance and Customer Services.
• Facilitate workshops and decision forums; present complex information clearly to technical and non‑technical audiences.
• Negotiate scope and trade‑offs, balancing customer value, operational impact, risk and cost.

• Use qualitative and quantitative analysis to inform decisions (e.g., KPIs, funnel metrics, process performance).
• Define and track success measures, benefits and post‑implementation outcomes.
• Data Mapping
• Support test planning, UAT and defect triage with clear linkage to requirements.

• Ensure adherence to organisational policies, information security, data privacy and regulatory requirements.
• Contribute to change governance and risk/control processes; maintain high‑quality documentation.

• Solid experience in Business Analysis or Systems Analysis within complex, multi‑stakeholder environments.
• Strong grasp of Agile (Scrum/Kanban).
• Proficiency in requirements engineering, process mapping, data and systems analysis.
• Ability to translate ambiguous needs into clear, testable requirements and measurable outcomes.
• Excellent facilitation, communication, documentation and stakeholder management skills.
• Degree or equivalent experience in Business, IT or related field.
• Professional certifications beneficial: IIBA (ECBA/CCBA/CBAP), BCS Business Analysis, Agile (Scrum, SAFe), Product certifications.

• Proven experience as a Business Analyst within Financial Services
• Experience with digital lending platforms or core banking systems.

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

Our…