Training Coordinator

Training Coordinator - Liverpool City Centre - Permanent - up to £34k - Hybrid Working

A well established organisation within the financial services industry, based in the heart of Liverpool City Centre, in beautiful modern offices have a exciting opportunity for an experienced Training Coordinator to join them. The Training Coordinator is key to building the capability, confidence, and performance of their people. This is a forward-thinking role that combines engaging training delivery with digital learning design, data-led insight, and continuous improvement.

You’ll play a central role in supporting both their current operations and future transformation, driving operational excellence and first-time-right outcomes across products, systems, processes, and regulatory compliance.

Key Responsibilities:

Deliver Outstanding Onboarding

* Lead engaging inductions for new starters

* Deliver training on core systems, products, and processes

* Ensure on-boarding is consistent, structured, and role-aligned

Design Modern Digital Learning

* Create high-quality digital content (videos, guides, assessments, scenario-based learning)

* Lead and enhance Copilot training to support AI-enabled ways of working

* Keep all training materials accurate, accessible, and up to date

Drive Quality & Continuous Improvement

* Use QA trends and operational data to identify skills gaps

* Partner with managers to reduce repeat errors and improve performance

* Embed best practice into training to support first-time-right delivery

Support Change & Transformation

* Translate system updates and regulatory changes into clear, practical training

* Work with IT and Business Analysts to support UAT and new functionality rollouts

Build Strong Relationships

* Collaborate with managers, SMEs, and external partners to ensure training adds real business value

What We’re Looking For

* Strong understanding of financial products and operational processes

* Able to simplify complex information and deliver engaging training

* Experience creating digital learning content (PowerPoint, video, SharePoint, Forms, etc.)

* Data-driven, able to spot trends and improve performance

* Strong communicator, comfortable training individuals and groups

For further information about this opportunity please call Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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