Junior IT Support Analyst

.Junior IT Support Analyst page is loaded## Junior IT Support Analyst remote type:
Onsite locations:
Liverpool time type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R02222

Why Work at Clarke We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
** Why You Will Love this Job:
**** Junior IT Support Analyst
** Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.
** Be the First Line of Tech Support
** As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure.  

This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment.
** What You'll Be Responsible For
** In this user-facing role, you will:
* Provide responsive support to users via phone, email, and in person
* Diagnose and resolve desktop and laptop issues, including off-site repairs
* Build, configure, and test workstations, laptops, and mobile devices
* Support remote users with mobile connectivity and VPN access
* Manage new starter setups and leaver procedures
* Ensure backups of laptops, desktops, and personal folders are maintained
* Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
* Assist with LAN, WAN, and VPN connectivity troubleshooting
* Update and maintain the IT asset register
* Document IT processes and user guides clearly and accurately
* Administer and repair mobile communication devices
* Support IT equipment purchasing during staff holidays
* Uphold Health, Safety, Environmental, and Quality standards in all work
* Keep work spaces clean, organised, and secure
** What You’ll Bring to the Team
** Essential Requirements:
* Degree in IT or a closely related subject
* Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
* Understanding of PC builds, rebuilds, and configuration
* Familiarity with Microsoft products and PC hardware setup
* Strong communication skills—clear, helpful, and user-friendly
* Ability to stay calm and effective under pressure
* Logical problem-solving and decision-making skills
* Excellent attention to detail and time management
* Willingness to take initiative and responsibility
* Flexible, adaptable, and committed to continuous improvement

Desirable

Experience:

* Microsoft certification (e.g., MTA, MCP, or equivalent)
We offer more than just a role—we provide a launchpad for your IT career…