IT Support Apprenticeship

Position: IT Support Apprenticeship – 18-month fixed term contract

IT Support Apprentice – Empower Innovation Through Technology

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations.

As an IT Support Apprentice you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high‑quality first‑ and second‑line support. You’ll resolve hardware, operating system and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.

You’ll be based in one of our UK fulfilment centres where millions of products are processed and shipped to customers worldwide. These fast‑paced, highly energised environments are perfect for those who thrive on learning, problem‑solving and making a real impact.

Working alongside experienced IT professionals you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.

What You’ll Do

• Provide first‑ and second‑line technical support to internal users.
• Install, configure and maintain IT hardware and software.
• Use diagnostic tools to troubleshoot and resolve network or system issues.
• Monitor performance, apply security updates and manage IT assets.
• Collaborate with teams across the site to deliver high‑quality IT service.
• Contribute to improvement and automation projects that enhance efficiency.

You’ll develop core skills in service management, networking, cloud services, operating systems and cybersecurity, building a strong understanding of the technologies that underpin modern information systems.

Who We’re Looking For

We welcome individuals from all backgrounds who are curious about technology and enjoy solving problems. You’ll succeed in this role if you:

• Have strong analytical and problem‑solving skills.
• Communicate clearly and enjoy helping others.
• Are proactive, organised and attentive to detail.
• Can thrive in a fast‑paced environment and adapt to new challenges.
• Have no previous IT experience – just enthusiasm, a growth mindset and a willingness to learn.

Your Development

At Amazon it’s in our nature to learn and be curious. You’ll learn by doing, supported by world‑class coaching, mentoring and structured training.

This 18‑month programme combines on‑the‑job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning supported by your training provider and manager.

As part of your off‑the‑job learning you may occasionally travel to a training centre depending on your provider’s location.

Key Job Responsibilities Technical Support and Troubleshooting

• Respond to and resolve IT issues promptly, maintaining high service standards.
• Apply systematic diagnostic techniques to identify and fix technical faults.
• Escalate complex issues appropriately while maintaining ownership and communication.

Maintenance and Configuration

• Install and configure computers, networks and applications.
• Manage end‑user devices using automated deployment and management tools.
• Perform proactive maintenance to ensure system stability and minimise downtime.

Security and Compliance

• Monitor system performance and apply security measures to protect against cyber threats.
• Follow IT policies and data protection protocols to maintain compliance and safety.

Collaboration and Communication

• Communicate clearly and effectively with technical and non‑technical users.
• Participate in team meetings and project reviews to share knowledge and updates.

Continuous Improvement

• Support the implementation of new technologies and site upgrades.
• Identify opportunities to simplify processes and improve efficiency.
• Keep your technical knowledge up to date through continuous learning.

A Day in the Life

• Interpret and prioritise internal or external customer requirements, providing remote or in‑person support to resolve issues related to IT…