IT Support Apprentice

About Slater and Gordon :

Do you want to begin an exciting career at one of the UKs leading consumer law firms At Slater and Gordon they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.

Slater and Gordon is one of the UKs leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas such as personal injury medical negligence family law employment law wills tax trusts and probate and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of mission is to provide high quality technology-driven legal services to all consumers.

The IT department manages all technology in the business including infrastructure software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remain at the forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business.

• Deliver excellent customer and technology services via the Service Desk channels
• Use service monitoring tools to aid problem solving and service delivery
• Use automation where possible to support the automatic resolution or mitigation of issues
• Support develop and co-ordinate the effective functioning of business applications
• Contribute to the planning of application scalability configuration changes and releases
• Providing virtual support for staff working remotely as well as on-site.
• Interact with internal teams and third party vendors as appropriate as part of the supply / delivery / support chain
• Handle escalated Service Desk tickets incident management and service requests as appropriate
• Contribute to and resolve escalated customer supplier and vendor issues
• Develop and demonstrate an understanding of customer and business needs
• Participate and assist in driving the knowledge management process
• Participate in IT related projects
• Assist with the creation distribution and analysis of operational business and financial reporting
• Contribute to the production of IT support documentation as part of knowledge base

• Good communication skills
• Excellent customer service skills
• Basic level of IT knowledge and general IT skills
• Excellent time / task management skills
• Good problem-solving skills
• Can manage a varied and unpredictable workload
• Pro‑active approach to tasks
• Can work as part of a team but also autonomously with minimal supervision when required
• Able to make decisions (with support when required)
• Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner

• 3 GCSEs (or equivalent) at grades 4 (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours : 35 hours per week Monday to Friday 9am 5pm

• 25 days holiday allowance plus bank holidays
• Buy and sell annual leave up to 5 days
• Employee referral scheme
• Group incentive plan (discretionary annual bonus scheme)
• Aviva Digicare Workplace App providing you with services including annual health checks access to digital GPs mental health consultations, medical opinions and more
• BUPA cover after 1 years service
• Employee assistance programme where you can access free webinars for stress…