Systems Support Engineer

Role: Systems Support Engineer

Location: Hybrid - Liverpool, Merseyside (3 days a week on site following probation)

Job Type: Full-time, Permanent (37.5 hours)

Salary: Competitive, based on experience + benefits + package

Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required.

This role requires the successful candidate to be eligible for Security Check (SC) clearance
. To meet this requirement, applicants must:

• Have the right to work in the UK
• Have lived in the UK continuously for the past 5 years
• Not have spent more than 6 months outside the UK in total during that period
• Be willing to undergo security vetting as part of the onboarding process

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting‑edge tech firms specialising in Platform, Software, Data, AI and other bleeding‑edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi‑functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel
, secure communications and voice platforms for regulated and critical environments.

IIS
, Providing secure internet access in both the public and private sectors. Its mission? To deliver world‑class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector‑specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding‑edge company that provides our Data and AI capability. A collaborative partner for designing user‑centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user‑centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward‑thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world‑leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

Be part of our best‑in‑class IT Service Desk. Are you ready to take on the challenge of shaping a world‑class IT support function? This is your opportunity to join a dynamic coalition of cutting‑edge technology firms specialising in Platform, Software, Data, AI, and other bleeding‑edge solutions. You’ll be part of a fantastic team where you can learn, grow, and develop your skills in an environment that thrives on innovation and collaboration.

As a Systems Support Engineer
, you’ll be the first point of contact for our users, ensuring every interaction is handled with professionalism and care. You’ll resolve incidents, fulfil service requests, manage user accounts, and contribute to continuous improvement, all while applying ITIL 4 best practices to deliver exceptional value and customer experience.

• Be the face of IT support
  :
  Provide first‑line technical assistance via phone, email, and remote tools, delivering outstanding customer service.
• Own the ticket lifecycle
  :
  Log, triage, and resolve incidents and service requests in our ITSM platform, aiming for first‑contact resolution wherever possible.
• Deliver against SLAs
  :
  Work within agreed service levels, proactively communicate risks, and…