IT Service Desk Analyst; Hybrid

Overview

IT Service Desk Analyst (Hybrid Working) – BDO UK. Liverpool, England, United Kingdom

• Record and resolve support incidents/service requests when received and escalate issues to appropriate teams ensuring the IT Support function operates within defined KPIs and SLAs.
• Assist the delivery of IT functions within the IT team and the wider BDO business by working on the IT Service Desk.
• Provide proactive customer service, manage your own tasks, and collaborate with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable effective client service.
• Identify opportunities for enhancing delivery and providing additional services to our clients.

• Customer Service Experience
• Proven experience of working with Tier 1 Microsoft applications (O365) – Essential
• Proven Experience of Incident Management Systems (Service Now) – Essential
• First Line level IT support experience, preferably within a remote support position
• Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to:
  Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos
• Workflow Co-ordination Experience

• Entry level

• Full-time

• Information Technology
• Industries:
  Accounting