1st Line IT Support Analyst - 1st Line

1st Line IT Support Analyst - Liverpool

1st Line IT Support Analyst with strong experience in an IT helpdesk / Service Desk or 1st line IT support role is required by a leading company in central Liverpool.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

• 6+ months experience in a similar 1st line IT support role
• Working with helpdesk software, MS Office 365 & Windows 10
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
  
  Roll out software centrally and manuall...