Senior Delivery Manager - Customer; Marketing Tech

Position: Senior Delivery Manager - Customer (Marketing) Tech

Senior Delivery Manager - Customer (Marketing) Tech

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About Us

We are The Very Group
, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on to help them say yes to the things they love.

We're just as passionate about helping our people get more out of life too—building careers with real growth, a sense of purpose, belonging, and wellbeing.

About Our Customer (Marketing) Team

The Marketing Technology Function designs, builds, integrates, and operates the technology that underpins our marketing function. Our capabilities span digital marketing (including PPC and affiliates), CRM, Performance analysis and Reporting, and Marketing Optimisation.

About

The Role

We're looking for a Senior Delivery Manager to lead the end‑to‑end delivery of medium to large initiatives and optimisation programmes within Customer (Marketing Tech) while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high‑performing culture, and embed continuous improvement.

Team Leadership and Delivery

• Lead cross‑disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers
• Facilitate squad ceremonies (stand‑ups, planning, reviews, retrospectives) and remove blockers
• Create and manage delivery plans; align dependencies across squads and initiatives
• Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts
• Coach teams to ship high‑quality solutions regularly and predictably, using metrics to drive continuous improvement
• Role‑model excellent delivery principles and a culture of performance, accountability and learning

Planning and Prioritisation

• Lead planning cycles across squads and contribute to quarterly/portfolio planning
• Balance technical and product priorities across multiple roadmaps to maximise value delivery

Risk, Issues and Dependency Management

• Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation
• Escalate appropriately through Portfolio Management and portfolio governance where needed

Governance and Change Control

• Build and run fit‑for‑purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO)
• Ensure decisions are documented with the right level of sign‑off
• Keep delivery in scope; manage change requests and surface impacts early

Resource and Capacity Management

• Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager
• Coordinate internal teams and partners to maintain flow across services and squads

Financial Management

• Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required
• Input into business cases and benefits tracking; support investment decisions with clear advice and data
• Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time)

Stakeholder Engagement and Communication

• Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams
• Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders
• Foster a high‑trust, collaborative culture across internal teams and external partners

Change Management and Transition

• Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits

Reporting and MI

• Provide regular initiative and roadmap reporting, highlighting risks and mitigations
• Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions

About you

• A proven ability to govern large, complex, and cross‑functional initiatives
• Good commercial and financial acumen
• Proficient in Agile, waterfall and Hybrid delivery models
• Strong grasp of Kanban
• Good capacity planning
• Can recognise when something does not work and encourage a mindset of experimentation
• Able to listen to the…