Senior Delivery Manager - Logistics and Fulfilment

Senior Delivery Manager - Logistics and Fulfilment

About The Very Group We are The Very Group, and we're here to help families get more out of life. We combine amazing brands and products with flexible payment options on  to help customers say yes to the things they love. We’re committed to helping our people grow with purpose, belonging and wellbeing.

Our Logistics and Fulfilment teams keep The Very Group moving—from our automated fulfilment centre to last-mile delivery partnerships. It’s a fast-paced, high-volume environment where innovation and efficiency are key, and every improvement makes a big difference to customer experience.

We are looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within our Logistics and Fulfilment area—while ensuring small changes and BAU land smoothly. You’ll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You’ll manage complex, high‑risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality—unlocking value early and often.

• Team Leadership and Delivery
  • Lead cross‑disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers
  • Facilitate squad ceremonies (stand-ups, planning, reviews, retrospectives) and remove blockers
  • Create and manage delivery plans; align dependencies across squads and initiatives
  • Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts
  • Coach teams to ship high‑quality solutions regularly and predictably, using metrics to drive continuous improvement
  • Role-model excellent delivery principles and a culture of performance, accountability and learning
• Planning and Prioritisation
  • Lead planning cycles across squads and contribute to quarterly/portfolio planning
  • Balance technical and product priorities across multiple roadmaps to maximise value delivery
• Risk, Issues and Dependency Management
  • Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation
  • Escalate appropriately through Portfolio Management and portfolio governance where needed
• Governance and Change Control
  • Build and run fit‑for‑purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO)
  • Ensure decisions are documented with the right level of sign‑off
  • Keep delivery in scope; manage change requests and surface impacts early
• Resource and Capacity Management
  • Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager
  • Coordinate internal teams and partners to maintain flow across services and squads
• Financial Management
  • Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required
  • Input into business cases and benefits tracking; support investment decisions with clear advice and data
  • Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time)
• Stakeholder Engagement and Communication
  • Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams
  • Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders
  • Foster a high‑trust, collaborative culture across internal teams and external partners
• Change Management and Transition
  • Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits
• Reporting and MI
  • Provide regular initiative and roadmap reporting, highlighting risks and mitigations
  • Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions

• A proven ability to govern large, complex, and cross-functional initiatives
• Good commercial and financial acumen
• Proficient in Agile, waterfall and Hybrid delivery models
• Strong grasp of Kanban
• Good capacity planning
• Can recognise when something does not work and encourage a mindset of…