People Services Administrator

Job Title: People Services Administrator
Contract Type: Permanent
Salary: £25,614.38 (£28,145.45 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week,
Working Pattern: Monday to Friday – Hybrid
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

• Support and advise the Director of People & Culture and the wider People Services Team with all aspects of administration and coordination activities to support service delivery and employee engagement.
• Support the day‑to‑day management of the overall People Services priorities providing support on projects, as well as tracking, monitoring, and reporting on risk, performance and standards, providing assurance to the Director of the business in general on all people related matters.

We are looking for someone with a proven track record of providing transactional HR support within a diverse and unionised organisation. Experience planning and organisational skills and the ability to prioritise a busy and varied workload delivering to a service level agreement. Experience of working with HR systems and Microsoft packages. Excellent team player who can work flexibly to meet business requirements.

One Housing Group is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

• Provide first line support to colleagues and Managers on all areas of the employee lifecycle including recruitment and onboarding, payroll and system administration, including advising on people policy and processes, providing a once and done resolution to queries.
• Increase self‑service capability through the provision of regular coaching and guidance of policies, processes and systems.
• Escalate complex queries via the agreed channels to ensure effective resolution in line with agreed ways of working and service standards.
• Provide administrative and transactional support across the employee life cycle e.g. recruitment, onboarding, learning and development and payroll, ensuring service level agreements (SLAs) and performance standards are maintained.
• Build collaborative and effective working relationships with colleagues and third parties…