Operations Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for an Operations Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 33 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times
  * where applicable

Our hotel management team are industry experts and recognised leaders with the ability to prioritise a complex and hands‑on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Operations Managers enjoy the challenge of running our show. It’s what makes your heart beat faster!
• You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders
• You will work with Heads of Department to maximise business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget
• As right hand to the Hotel Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel

As Operations Manager
, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem‑solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Fast-Paced Experience

The modern Radisson Blu Hotel, Liverpool offers premium accommodation near the city’s top attractions just 14 kilometres from Liverpool John Lennon Airport (LPL). The River Mersey Ferry Station lies adjacent to the hotel, and there are 2 train stations within 1.4 kilometres. Guests can take in events at Echo Arena, indulge in retail therapy at Liverpool One, relive music history at The Beatles Story, Liverpool or step back in history at seaside maritime museums.

An inviting place to unwind, each of our 194 rooms and suites are furnished with sophisticated, contemporary décor, with stunning city views, as well as an on‑site restaurant, bar, leisure facilities, indoor pool and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.