Bar Operations Manager - Municipal Hotel & Spa MGallery

Job Overview

This position has been created to drive operational results and to offer leadership, support and presence within the Bar and Service of Drinks within the Palm Court floor. You will promote and advocate a hospitable and professional image from all team members and give full co-operation to any guest requiring assistance, with a prompt, caring and helpful attitude. As Bar Operations Manager, you will manage all areas to an optimum level.

You will be committed to driving F&B strategy, motivating your team, maintaining all targets financial and operational, with the emphasis on forward planning. You will ensure the highest quality of customer service in all areas. Ensuring training of the team is a priority. You will proactively drive HR, Cost Control, Sustainability and Health & Safety initiatives throughout the department and hotel.

Presence, planning and leadership are crucial to be successful in this role. This role is 5 days over
7. Flexible Shifts, evenings and weekends included. 40 working hours per calendar week.

We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Bar Operations Manager you will need the following qualities and skills;

• Ensure daily and weekly staff briefings within the team are happening. Keeping the team up to date about departmental, hotel and company activities through daily communications including financial standing and customer feedback, taking appropriate actions for improvement and service focus.
• Control all budgets and costs inclusive of labour, sales, collateral, liquor and PAR stocks.
• Plan and orchestrate / conduct staff training and meetings on all products, specifications, procedures, standards and service delivery.
• Anticipate guests needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction.
• To be aware of market trends, create new offerings and ideas, be aware of needs, survey competition, participate in public relations and work strategically to promote activities designed to enhance the image and profitability of the Hotel facilities.
• Be naturally effervescent and heartfelt communicator who can build excellent rapport with our guests and team alike to deliver outstanding service as a department.
• Positively promote sales awareness within the department and maximise sales opportunities.
• Support and action departmental HR strategy under guidance of the F&B Operations Manager and HR Director.
• Monitor and comply with all company and legal statutory requirements.
• To monitor guest feedback, resolving complaints along with identifying trends and actioning areas for improvement.
• To support the hotels in the achievement and maintenance of quality awards.
• Proven dedication to the guest journey, passionate about luxury hospitality and what it takes to "wow" a guest and lead/inspire your team. Lead by example.

We opened the first official AA 5 Hotel in Liverpool;
The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.

Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs ()

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists programme is the benefits programme dedicated to Accor Heartists . It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?