Front Office Supervisor

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality.

With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

• Hourly rate: 13.10
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your career – your next position could be as a Housekeeping Supervisor
• Personal development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program – discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday – 28 days including bank holidays (increasing yearly up to 33 days)
• Discounted dental and health cover
• Discounted taxi when public transport stops running
• Modern and inclusive Team Members areas

You will join the Front Office team working in the reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guest queries and complaints and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching and problem‑solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

The Front Office Supervisor is responsible for supervising front‑office staff, ensuring efficient and high‑quality service delivery, handling guest queries and complaints, maintaining operational standards and contributing to a memorable guest experience.

Required Experience: Manager

Key

Skills:

• ENT
• Electronic Security
• Access Control System
• Accounting & Finance
• Cardiac
• Food & Beverage

Employment Type: Full‑Time

Experience: years

Vacancy: 1

EOE/AA/Disabled/Veterans

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