Team Leader | University Hospitals NHS Foundation Trust Job Liverpool area,England UK,Healthcare

To provide the Therapies Care Group with general administration support. The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration. To provide a first class service to Clinicians and Service users.

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or The Walton Centre.

Core Responsibilities

To provide a first class service to Clinicians and Service users.
To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg E , slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
Ensuring correct management of referrals and waiting lists into Orthopaedics using various referral systems (including ICE, e‑referral and iPM).
Clinic template management.
Responsibility for Outpatient Bookings telephone service.
Supervision and development of admin/clerical staff.
Working with clinical and management teams on service improvement and development projects.
Act a main point of contact for Admin and Clerical team at Royal site.
General administration support to local management.

Clinical

To provide a first class service to Clinicians and Service users within the Therapies Care Group.
To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg RTT, E , slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
To ensure all diagnostic referrals are completed in accordance with Trust policy and procedure.
To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
To ensure outpatient clinic templates are built, amended, published and used appropriately to support service provision as required.

General Administration

To provide general administration support to the Clinical Business Manager and Assistant Clinical Business Manager as required.
To co‑ordinate activities including meetings and training programmes as required.
To assist the Clinical Business Manager and Assistant Clinical Business Manager when responding to complaints and incidents in accordance with Trust policies.
To act as first point of contact for Therapies staff in matters relating to Admin and Clerical and related matters.
To take / transcribe formal minutes or ensure provision to do so is arranged as required.

Training and Development

To maintain own training and development needs.
To ensure all team members have development reviews and that issues of poor competence are addressed.
To ensure all team members have identified development needs and a development plan.
To ensure all team members are suitably trained to use Trust systems to fulfil their duties.
To ensure own compliance and compliance of others with regard to mandatory training, maintaining records of training and development are undertaken.
To promote a culture of continuous learning and personal development for all staff.

Communication and Working Relationships

To liaise and build effective working relationships with the CBU Information Officer, CBU Workforce Admin Officer, CBU Clinical Leads and the Deputy Clinical Business Managers.
To liaise with…


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