Tenancy Sustainment Officer

Overview

About The Role We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, processing of applications, relevant background checks and allocation of vacant properties.

You will also ensure supported move on accommodation is available, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure health and safety and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes’ residents. Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.

Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients come from a variety of backgrounds and circumstances including relationship breakdowns, rough sleeping, mental health, drugs and alcohol use. We seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1.

Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.

I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.

A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

• 26 days annual leave rising to 31 days
• £100 when you start work, plus £250 at 6 months service and another £250 at 12 months service
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and offline)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society—mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.

Our workforce is one of our greatest assets, and by recruiting the very best we continue to deliver comprehensive, good quality housing services, support and resettlement to our residents.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications without bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.