Care Navigator

We currently have an opening in our care navigation team atOak vale. This post is a full time/ part time permanent position. Previous Applicants need not apply.

The role will involve working on the front line for the surgery aiding patients with their healthcare needs.

Main duties include processing prescriptions, scanningdocuments onto the system, registering new patients, actioning tasks from

GPs/nurses, processing online consultation forms, appointmentbooking/signposting to relevant services and general phone call/front deskduties answering any patient queries.

Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for severaldecades, with more than 12,500 patients and the list is growing all the time.

All salaried doctors were our registrars and returned as GPs, once theyfinished their training.

We have a full compliment of GPs, Nurses, HCA's as well asjunior doctors and in-house Network staff such as, an ANP, Pharmacist and Physiotherapist.

Training is important to us. We have employed apprenticesfor more than
10 years now and most go on to have permanent positions within the practice.

We are high achievers for QOF and are part of a successful

Primary Care Network called iGPC

• Contact patients, via text or letters
• Action tasks from clinicians
• Handling patient queries on the phone or in person, bookingpatient appointments, signposting
• Scanning
• Repeat prescription processing
• Registering new patients

• Experience of working in a healthcare setting/primary care.
• Experience of working in Gp reception.
• Demonstrate good interpersonal skills.
• Demonstrate high attendance and punctuality.
• Patient-centred and demonstrate willingness to help.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.