Urgent Care Co-Ordinator

Job Summary

We are looking for an Urgent Care Coordinator to join a busy Urgent Care contact centre in Wavertree Technology Park head office. Salary: £24,636.15 per annum (pro‑rata).

Contract:

Permanent part‑time.

Shifts:

24/7 operational call centre – weekend shifts 1 pm – 11 pm.

• Manage calls into the service following relevant procedures, ensuring all calls are answered within set time frames.
• Manage patient flow, ensuring patients are seen in the correct capacity according to clinical need.
• Handle incidents, complaints, compliments and safeguarding, escalating where necessary.
• Ensure handovers are robust at the end of each shift, with any vital updates communicated.
• Apply policies and procedures on each shift.
• Liaise with drivers to arrange home visits.
• Contact patients to arrange face‑to‑face appointments.
• Report urgent cases and any clinical or operational issues to relevant teams.
• Log information correctly and confidentially into clerical systems.

• Excellent verbal and written communication skills.
• Computer literate and competent using IT systems.
• Previous call‑centre or telephone answering experience.
• Experience in a healthcare environment is desirable.
• Time‑management and priority‑management skills.

Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. We reinvest the majority of our surplus in patients and staff and are committed to delivering high‑quality, accessible primary care, challenging social exclusion and supporting local communities. We combine NHS best practice with social‑enterprise innovation, creating solutions that benefit both patients and clinicians.

• £24,636.15 salary per annum (pro‑rata)
• 27 days annual leave (pro‑rata, previous NHS service taken into account)
• NHS pension scheme
• NHS car‑fleet scheme
• NHS home electronics scheme
• Cycle‑to‑work scheme
• Eligibility to apply for a blue‑light card
• Colleague wellbeing package – doctor line, Westfield rewards access, wellbeing support and gym discounts
• Colleague events

This vacancy may close before the closing date if sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.