Complex Care Assistant

Location:

Liverpool

Pay Rate: £14.56 - £15.12 per hour (including holiday pay)

Important:
Routes Healthcare is only able to offer positions to individuals who have the right to work in the UK without employer support.

Routes Healthcare is a leading complex care provider – we are a care company, not an agency. We are real people who put individual healthcare needs first, supporting people in their own homes and providing specialist 1‑2‑1 care for clients with complex health needs.

Complex care position. You will provide dedicated, specialist care to clients with long‑term complex health conditions in their own homes.

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

• Providing 1‑2‑1 care in the client's own home
• Working solo or as part of a 2‑person team on double‑up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8‑12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

• Career Development: Routes Academy programme with specialist complex care training; clinical skills training including tracheostomy, ventilation, PEG feeding; ongoing training and progression opportunities into senior complex care roles
• Support: Dedicated clinical on‑call team available 24/7; regular clinical supervision and competency assessments; wellbeing and mental health support; no agency staff – you’ll work alongside employed Routes care workers only
• Rewards: £14.56 – £15.12 per hour (includes holiday pay); staff referral scheme with generous incentives (up to £250 per referral); enhanced rates for specialist skills and night shifts

• The right to work in the UK without needing employer support
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills

• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
• NVQ Level 2 or 3 in Health and Social Care

If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.

Apply today and speak to our friendly recruitment team about the complex care packages and training available.

Routes Healthcare is committed to making lives better through exceptional complex care services.