Receptionist, Entertainment & Gaming

Join to apply for the Receptionist role at Grosvenor Casino

Grosvenor is the leading casino operator in the UK, offering a high‑quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all customers, creating memorable experiences that keep them coming back.

Grosvenor Casino, Liverpool

As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests’ expectations.

• Welcome customers warmly into the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Check personal identification and register new members
• Sign up customers to the club’s loyalty programme
• Comply with relevant compliance and security procedures
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent customer experience
• Engage and support the G one process
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety and safer gambling
• Maintain immaculate operational standards in all areas of reception

• Positive attitude
• Experience of working successfully in a hospitality role
• Experience in a customer‑facing role
• Previous experience working in a multifaceted role (preferred)
• Fanatical about delivering customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and able to embrace new ways of working
• Must be able to work shifts at any time of the day, including nights, weekends and bank holidays

£12.21 per hour plus tips and night shift allowance.

Free uniform.

Free site car park.

Part‑time 24‑32 hours per week.

Not Applicable

Full‑time

Customer Service

Gambling Facilities and Casinos