Student Finance Officer ESOL

Final date to receive applications: 9 February 2026

Department: Student Finance

Location: Liverpool

Compensation: £27,598 - £29,911 / year

Student Finance has a key role in supporting students financially whilst they are attending College, by offering access to bursaries, free meals, a hardship fund, and support for travel and childcare. The postholder will provide one‑to‑one support to students applying for financial assistance and offer further guidance on fees and welfare benefits, as well as being responsible for processing and allocating financial support.

In addition, the postholder will act as a key point of contact within the Student Finance team for our ESOL provision, supporting learners and staff with finance‑related enquiries and needs both on a one‑to‑one basis and within classroom‑based settings.

The successful candidate will have experience of working in an advisory/student support environment and experience and knowledge of student financial support processes and welfare benefits are key. You must have the ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity. This post also requires some flexibility around working hours on occasion – for example during open evenings and enrolment periods.

Responsible to:
Student Finance Manager

• Serve as a key member of the Student Finance team while acting as the primary point of contact for the ESOL department, including providing classroom based support as required.
• Contribute fully to the mission and values statement of the College ensuring its effective implementation in all aspects of college life.
• Provide enquirers and students with information, advice and guidance about fees, finance and funding for both further and higher education study.
• Have a good working knowledge of the implications for study while receiving welfare benefits.
• Conduct 1:1 interviews with students experiencing financial hardship.
• Assess and process applications for discretionary Learner Support funding.
• Assess and process applications for 16-19 Bursary funding.
• Support student applications for Advanced Learner Loans.
• Refer enquirers to appropriate individuals and agencies, both inside and outside college.
• Use and maintain appropriate records of financial and advice activities using the Pay My Student  bursary management system.
• Prepare management information relating to student financial advice and support activities.
• Work co‑operatively and effectively as a member of the Student Services team. Continually reflect on service provision and strive to make improvements where difficulties are encountered.
• Attend and contribute fully to team meetings and DLSF meetings.
• Contribute fully to maintaining the Student Finance Service Standards. Support cross‑college activities as required in particular the key enrolment, recruitment and invigilation periods.
• Participate fully in staff development and practice, in‑service training opportunities which are made available, the delivery of in‑service training to others in the area of specific responsibility, and the college appraisal scheme.

• Minimum Grade C in English and Mathematics or equivalent.
• Educated to Level 3.
• Recent experience of working in an advice capacity/ student support service.
• Recent experience of working with people as an advocate to access internal and external financial support.
• Ability to communicate effectively with a range of students both on an individual basis and in group settings.
• Ability to empathise and engage with a range of students both on an individual basis and in group settings.
• Experience of developing relevant training materials and resources.
• High level of digital literacy; to be able to use college systems and spreadsheets to manage student finance data.
• Commitment to horizon scanning to identify potential opportunities to enhance the service.
• Solutions focused approach to resolving financial support issues and queries.
• Commitment to keep up to date with current and emerging funding guidance and legislation.

This role may close earlier than the advertised deadline if we receive…