Customer Representative

Overview

At Nationwide, a Customer Representative role is to support customers with our services across all channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online. You will be trained for this.

It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team.

We need a Customer Representative for our branches in Liverpool & Birkenhead, Merseyside.

This role is a 12-month Fixed Term Contract, full time, 35 hours per week, Monday to Saturday. You will split your time between the two locations.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in. While major banks close branches, Nationwide remains committed to the High Street with the UK’s largest network of over 600 branches. If the location you’re considering is outside the 45 minutes, please check other vacancies closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are particularly important to your career journey. Within those first weeks, no holiday is expected.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. Please apply as soon as you can.

Uncompromisingly Customer, whatever our role.

There are various employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path  a mutual, we’re owned by our members—those customers who bank, save, or have a mortgage with us. We challenge the financial sector status quo and share profits with customers, putting their needs first. We are there when they need us, supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. You will be valued, recognised, and inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage: our online assessments.

Within a few hours you’ll receive a link to your unique candidate hub, where you’ll complete online assessments within 48 hours of applying. These include a situational judgement test, checking and numerical assessments—focused on what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from colleagues giving you a good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches. This role is versatile and may involve working at the counter to complete transactions and educating customers on our digital…