Team Member, Customer Service​/HelpDesk

As a Welcome Team Member, you will play a vital role in ensuring a smooth and enjoyable visitor experience, with a focus on admissions, ticketing kiosks, and audio guide distribution.

You’ll greet guests warmly, assist with enquiries, and provide clear directions, all while delivering exceptional customer service.

A key part of your role includes managing ticket sales and entry points, troubleshooting kiosk issues, and maintaining the functionality of audio guides to enhance the exhibition experience.

You will also be knowledgeable about The Beatles and able to share insights where appropriate to engage guests.

Security awareness, attention to detail, and professionalism are essential, as you will support operational procedures to safeguard the venue and visitors.

Ideal candidates will be approachable, tech-savvy, and reliable, with experience in customer service or working in high-footfall environments.

Flexibility, teamwork, and enthusiasm for Liverpool’s cultural legacy are key to success in this dynamic, front-facing role.

Further details and the full job description and person specification can be seen via the link to our website.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).