Customer Service Specialist

Customer Service Specialist

Location:

Poole, Dorset

Type:
Permanent

Salary:
Up to £30,000 per annum, depending on experience

Hours:

40 hours per week, Monday - Friday 8am - 4.30pm / 8.30am - 5pm

Benefits: 25 days holiday + Bank holidays;
Pension;
Private medical cover; employee assistance program; health cash back plan

A leading manufacturing company is recruiting for a Customer Service Specialist on a permanent basis to join their friendly, busy and hardworking team based in Poole.

This is a busy, hands‑on role where you will be dealing with customer calls, emails and general administration.

• Dealing with inbound and outbound calls (approx. 20‑30 calls per day)
• Managing customer accounts
• Liaising with customers to solve any enquiries or issues
• Following up with customers to ensure they have received the best service
• Providing quotations and processing orders
• Logging and resolving customer complaints
• Liaising with other internal departments to provide updates
• Maintaining accurate customer records

• Previous experience in providing excellent customer service
• Order processing / sales administration experience
• Excellent attention to detail, highly organised and a 'can do' attitude
• Excellent phone manner and confidence dealing with diverse customers
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

If you are an experienced Customer Service Specialist who wants to work with a well‑established company, please contact our Recruitment Team or send your CV.

Those with the right skills experience may hear back within 24 hours; however, due to high application volume we may not respond to every application. If you do not hear from us within 3 days, please assume your application has not been successful. New positions may be available and we may revisit existing applications.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. We assess each applicant only in accordance with the basis of their qualifications, skills and abilities to perform the relevant duties, without prejudice in regard to background, religion, ethnicity, age, sexual orientation, disability or gender.