Customer Service Specialist - Banking and Financial Services

Disclaimer:
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 year’s previous experience in the Banking and Financial Service Industry.

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client's process and products and how best to support the customer

• Process Excellence
  - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication
  - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness
  - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking
  - You are able to think logically when making decisions.
• Solution Orientation
  - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship
  - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Teleperformance certified as great place to work UK in 2023! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.