Credit Control Specialist Agent

Posted Wednesday 28 January 2026 at 01:00

Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?

We are looking for the very best people with the skills and experience required to help us meet our goals.

Do you have a hunger for taking your career to the next level?

If so, we have several roles available and one of those could be yours!

Liverpool City Centre on a Hybrid working basis

Monday to Friday 9:00am to 5:30pm, 37.5 hours a week

Up to £28,459 plus the potential to earn a performance based bonus

• Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
• Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
• Assisting customers/businesses with debts owed – ensuring these are recovered meeting both the customer and business needs.
• Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
• Investigating cases where necessary and root cause analysis to improve processes going forward.
• Collaboration with other departments for successful business and