Customer Service Representatives

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.

Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls – it’s never a boring day here!

This role will be based at our Liverpool office (Chapel Street), working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm. There are no evenings or weekends, and the salary is £25,155 per annum.

Start date will be Monday 20th April 2026.

If you’re the type of person who loves to support others and has call centre experience, then this could be the ideal role for you!

Customer Service Representatives (Liverpool) – Start Date 20th April

• Taking a high volume of inbound calls from a wide range of members and their beneficiaries
• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels
• Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast‑paced environment
• Your training will be very comprehensive to ensure you are fully equipped with the skills and knowledge to handle every call efficiently

• Proven call centre experience
• Excellent telephone manner with the ability to display empathy and build and maintain strong rapport with members
• Great passion for customer service, with the ability to resolve queries quickly and efficiently
• Excellent attention to detail, with the ability to prioritise and use your initiative
• Knowledge and experience of pensions (advantageous but not essential)
• Experience with AWS Amazon Connect (advantageous but not essential)

This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years, so please only apply if you meet this criteria.

• Starting salary £25,155 per annum
• 23 days holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company‑matched pension
• Life assurance
• 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retail, socialising, health and wellbeing, travel and technology
• And much more…

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team uses its experience, insight, expertise and latest technology to deliver personalised, end‑to‑end solutions to meet all of our clients’ pension needs. Our services include pensions administration, data and remediation solutions, software, actuarial, investment, scheme management and member communications.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital  will be completed as part of your pre‑employment checks.
• If you don’t have a valid passport, or you opt out of the digital  process: you’ll need to travel to one of our designated Capita offices as part of your  checks before we can confirm your start date. At the office, your  be checked and signed off by a designated manager.

Please note that you’ll need to complete your  checks before you start your role with Capita.  checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to…