Customer Service Advisor | Weekend Shifts

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Hunts Cross, Liverpool

Permanent, Part-time

Saturday and Sunday, 16 hours. 8:00 AM to 4:30 PM and 12:30 PM to 9:00 PM on a rotating weekly basis.

Job Req

Posting

Start Date:

24 Feb 2026

Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives.

You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.

• Previous experience in a customer service or contact centre environment.
• Confidence communicating both verbally and in writing.
• Strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
• Ability to remain professional and empathetic when handling challenging situations.
• Positive attitude and attention to detail.
• Must be able to pass the necessary security clearance for this role.

• Up to 6% contributory pension scheme
• 25 days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

VIVO Defence Services, a joint venture between Serco and EQUANS, will create the Customer Service Helpdesk team that sets the standard for excellence. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all.

We will make reasonable adjustments and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader and will give disabled applicants who meet the minimum criteria an opportunity to demonstrate their abilities at an interview. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas.