Customer Service Advisor

We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users.

Client Details

The organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact.

Description

Respond to customer enquiries promptly and professionally via phone, email, and other communication channels.
Provide accurate information and resolve issues effectively to ensure customer satisfaction.
Maintain detailed records of interactions and follow up on outstanding queries.
Collaborate with internal teams to address and resolve customer concerns.
Assist in improving processes to enhance the customer experience.
Ensure compliance with organisational policies and procedures.
Support the team with administrative tasks and reporting when required.
Contribute to a positive and customer-centred environment.

Profile

A successful Customer Service Advisor should have:

Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a focus on customer satisfaction.
Proficiency in using customer relationship management (CRM) software or similar tools.
A detail-oriented approach to managing enquiries and maintaining accurate records.
The ability to work effectively in a team and independently.

Job Offer

Immediate start.
Weekly pay.
Gain valuable experience in a customer service environment.

If you have a passion for delivering excellent customer service and are looking to contribute to the not-for-profit sector, we encourage you to apply for this exciting Customer Service Advisor role today