Customer Services Advisor – Temp to Perm

An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.

This is a temp to permanent opportunity
Hours 8.30am – 5pm

• Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement
• Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
• Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
• Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
• Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
• Raise purchase orders
• Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
• Collect and log customer feedback
• Coordinate resolution of customer complaints and returns with relevant departments.
• Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
• Attend the weekly Production meeting to make notes of changes to customers’ shipping dates.
• Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.

• B2B Customer Service experience, ideally from a manufacturing or electronics company
• Effective communicator at all levels both
• Basic knowledge of ISO
  9001 / AS9100 standards
• Experience with an ERP and/or a CRM system
• Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.
• Verbal and Written
• Able to work alone or as part of a team
• Ability to operate effectively in a matrix organisation structure
• IT literate – Microsoft Office, Excel, Word, Power Point
• Self-motivated and co-operative

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Apply Now

Customer Services Advisor Temp to Perm
• Kent, GB