Customer Liaison Officer

Location: Merseyside

Customer Liaison Officer

Location:

On-site / Field-based

Industry: Energy Efficiency & Renewables

Company Vehicle Provided

Our client is a well-established installation company with over 10 years’ experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:

Gas boiler replacements

External wall insulation

Underfloor insulation

Loft insulation

Cavity wall insulation

Solar panels

Air source heat pumps

Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team.

Key Responsibilities

Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations

Building and maintaining strong customer relationships through excellent service

Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback

Liaising with the Customer Service team to monitor and respond to customer feedback

Ensuring all customer enquiries are logged and responded to promptly

Assisting Site Managers by monitoring ongoing installations on site

Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies

The Successful Candidate Will:

Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role

Possess strong organisational skills with the ability to prioritise and multi-task

Have excellent written and verbal communication skills

Be proactive, professional, and enthusiastic about delivering outstanding customer service

Hold a full UK driving licence

What’s On Offer

Company vehicle

Company mobile phone

Company laptop

Opportunity to join a growing and reputable company within the renewables and energy efficiency sector