Customer Service Representative

Job Title:

Customer Service Representative

Location:

Liverpool - Mersey Chambers with Hybrid Working

Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus

Job Type: Permanent, Full Time

Working hours:

Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns

Early

Shift: 08:30am - 17:00pm
Mid

Shift: 9:00am - 17:30pm
Late

Shift: 10:00am - 18:30pmAn Exciting Opportunity to Kickstart Your Career in Insurance!

Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!

What You'll Be Doing:

Crushing Your Goals & KPIs:
Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
Achieving Quality Excellence:
Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards
Turning Complaints into Opportunities:
Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills
Handling Policy Queries & Changes:
You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies
Providing VIP Service to Every Customer:
Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing
Being a Brand Ambassador:
You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with

What We're looking for:

Motivation & Drive:
You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving
Strong Communication

Skills:

You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued
Empathy & Patience:
You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care
Goal-Orientated:
You love a challenge and take pride in hitting your targets and achieving your personal best
Attention to Detail:
Accuracy matters - and you've got an eye for it when it comes to managing insurance policies

Why This Opportunity is So Exciting:

Career Growth with Pay Increases:
Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
Join an Amazing Team:
You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better
Endless Development Opportunities:
We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up
A Fun and Dynamic Environment:
This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgement

Benefits:

35 days' holiday (including bank holidays) with…