Customer Service Advisor

Join Our Team as a Customer Service Advisor!

Are you passionate about helping others? Do you thrive in a fast‑paced environment and enjoy connecting with people? If so, we have an exciting opportunity for you! Our client is seeking a cheerful and professional Customer Service Advisor to join their dynamic team in Liverpool.

• Position:
  Customer Service Advisor
• Contract Type:
  Temporary (30 hours per week)
• Location:
  
  L3, Liverpool, Merseyside
• Hours:
  
  Monday to Friday, 10 AM to 4 PM
• Duration:
  Starting next week, ongoing with the potential to go permanent
• Pay: £12.21 per hour

• Be the Voice:
  Answer student queries via telephone, email, or in person, ensuring every question is handled with care.
• Engagement:
  Interact with students, parents, universities, and contractors, directing inquiries to the appropriate teams when necessary.
• Front-of-House Duties:
  Manage reception tasks and ensure the smooth flow of daily operations.
• Organise & Distribute:
  Handle post, manage the student parcel pick‑up system, and prepare arrival packs for new residents.
• Communication:
  Assist with written correspondence for the management team and keep notice boards updated with relevant information.
• Financial Processing:
  Receive and log student payments, ensuring accuracy in the booking system.
• Room Viewings:
  Conduct viewings for potential new residents, showcasing the best of our accommodation.
• Social Events:
  Organise engaging social events on‑site, monitor social media, and keep our online presence vibrant and active.
• Inspections & Reviews:
  Perform regular inspections of residents’ flats and encourage feedback on social events, team performance, and building quality.

We’re looking for someone who is confident with computer systems, including Microsoft, Google, and social media applications. You should have a flair for creativity, especially when it comes to planning social events and engaging with students on Instagram. Building connections and fostering a welcoming atmosphere is key!

• Exciting Work Environment:
  Work in a vibrant student community where every day brings new challenges and opportunities.
• Career Development:
  This temporary role has the potential to transition into a permanent position.
• Supportive Team:
  Join a friendly and enthusiastic team that values collaboration and innovation.

Ready to take the next step? Please submit your application with an up‑to‑date CV and a brief cover letter explaining why you’d be a great fit for this role. We can’t wait to meet you!

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.