Customer Service Advisor- FTC

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.

And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Liverpool Branch.

"We are looking for a colleague with a passion for customer service and lots of enthusiasm to join our team in Liverpool."

"If you thrive on supporting customers and being part of the local community, this is the perfect role for you. You will be joining an experienced team who are committed to providing every customer with a joyful experience when they visit or telephone our Branch."

"In this role, you will be able to grow, develop and reach your true potential in a supportive environment as your personal development is our top priority."

"We are committed to growing our business and extremely passionate about what we do and how we go about it."

"This is a fast-paced role with no two days the same, so you are guaranteed to learn something new each day."

"We have a real desire to provide new and existing customers with real help with real lives and are committed to using our volunteering hours in our local community. This could be at a Fare Share depot, delivering Money Minds sessions in primary schools, or arranging other community events, there are plenty of opportunities for you to get involved."

"We also like to have some fun along the way so if this sounds like the right opportunity for you then please get in touch."

Note:
This is a duel-branch location, so you may occasionally be required to work at our St Helens Branch. However, this will not be frequent.

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you…