Customer Service Representative

Acorn Insurance and Financial Services Limited provided pay range

This range is provided by Acorn Insurance and Financial Services Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum, once established within your role.

Job Type: Permanent, Full Time

Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three‑week rolling rota, including 1 in 3 Saturdays

• Quoting and closing new business enquiries
• Building and maintaining long‑standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport‑building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

• Adept at running through walls for our customers
• Prepared to challenge the status quo
• Team player who succeeds together with others
• Smart decision maker
• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

At Acorn Insurance, we’re proud of our Liverpool roots – and our growth from humble beginnings to a national leader, employing 1,700+ people across the UK and reaching £750 million in total value of insurance policies written in 2024.

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Career fairs, leadership programmes and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events & more
• Mindful Employer
• Disability Confident Level 1 & 2
• Menopause Friendly accredited
• Armed Forces Covenant signatory
• Great Places to Work 2024/25
• Best Place to Work for Development
• Best Place to Work for Women

We live by principles that we back up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth.

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process – or once you’re part of the team – just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.

Candidates with experience or relevant job titles such as Renewable Specialist, Renewals Representative, Subscription Renewals Coordinator, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role.