Customer Service Representative

Join to apply for the Customer Service Representative role at Acorn Group

Job Title: Customer Service Representative
Location: Formby
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 3 Saturdays 09:00am – 12:30pm

An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success.

What You’ll Be Doing:

• Crushing Your Goals & KPIs:
  Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success.
• Achieving Quality Excellence:
  Delivering fantastic service will be your superpower.
• Turning Complaints into Opportunities:
  Every complaint is an opportunity to WOW a customer.
• Handling Policy Queries & Changes:
  You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
• Providing VIP Service to Every Customer:
  Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
• Being a Brand Ambassador:
  You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

What We’re Looking For:

• Motivation & Drive:
  You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
• Strong Communication
  
  Skills:
  
  You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
• Empathy & Patience:
  You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
• Goal-Orientated:
  You love a challenge and take pride in hitting your targets and achieving your personal best.
• Attention to Detail:
  Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.

Why This Opportunity is So Exciting: Career Growth with Pay Increases:
Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success.

Benefits:

• Wellbeing:
  Enhanced Annual Leave entitlement, enhanced paternity pay, and 16 weeks full maternity pay.
• Financial: A core level of life assurance, company pension scheme, and refer a friend scheme.
• Reward, Recognition and Culture:
  Long Service Award, reward and recognition hub, and consistent and engaging company events.

All roles are subject to DBS and Financial checks. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.