Customer Service​/Call Centre Agent

Flexible part-time opportunities with a globally recognized company.

Are you ready to become a key point of contact for a leading global industrial company? We're looking for customer service/call center agents to join our dynamic team in Liverpool. This role offers flexible hours, training, and a chance to thrive in a fast-paced environment while delivering exceptional service.

• Job Title:
  
  Customer Service/Call Center Agent
• Location:
  
  Liverpool, UK
• Job Type: Part-Time

Working Hours:

• Monday to Sunday, 5 PM-10 PM (weekend availability is mandatory).
• Various shift patterns are available, with a minimum of 20 hours per week.

Training Period:

• 2 weeks of full-time training.
• Monday to Friday, 12 PM-8 PM.

As a customer service/call center agent, you'll play an essential role in ensuring clients receive top-notch service and support. Your tasks will include:

• Handling incoming calls and emails, offering reassurance to clients who may be anxious or upset.
• Communicating with a warm, welcoming telephone manner, always being personable and courteous.
• Providing comprehensive information and solutions with a customer-focused approach.
• Displaying empathy and emotional intelligence while managing emotions effectively.
• Coordinating customer care in line with company requirements.
• Utilizing technology to streamline processes effectively.
• Working professionally in high-pressure situations while maintaining focus and attention to detail.
• Embracing company values: responsibility, excellence, collaboration, agility, integrity, and innovation.

We're seeking reliable and enthusiastic individuals who can excel in a fast-paced environment while upholding the highest standards of customer care.

To apply, you'll need:

• A CV/Resume

If you're looking for a flexible, rewarding part-time role with a globally recognized company, this is your chance! Become part of a team that values excellence, customer satisfaction, and teamwork.

Qualified and interested candidates should submit their applications.

Start your journey with us today, and take the next step in your career!

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