Customer Service Representative

Job Title

Renewals & Customer Service Representative

Liverpool, Hybrid

£25,877 to £27,515 + up to £2,000 performance‑related bonus per annum.

Permanent, Full Time (Full‑time)

Monday to Saturday, 37.5 hours between 8:00 am and 7:30 pm on a three‑week rolling rota, including 1 in 3 Saturdays.

The Insurance Renewals Agent role is a fast‑paced, customer‑focused sales position. Working in a friendly, target‑driven inbound sales environment where teamwork and positivity are part of the company culture, this role demands the very best of your sales and customer‑service skills as you deal with new and existing customers.

• Quote and close new business enquiries.
• Build and maintain long‑standing client relationships.
• Amend customer policies, payments and schedules.
• Retain existing clients at renewal.
• Support customers with existing policy amendments.
• Work towards individual and team targets.
• Provide excellent rapport‑building skills.
• Handle sensitive information and follow data protection principles.
• Adhere to strict FCA guidelines.
• Provide a professional service and promote the brand positively.

• Show resilience and determination for customers.
• Prepared to challenge the status quo.
• Team player ready to succeed together.
• Smart decision maker.
• Clear and effective communication skills.
• Ability to assist clients of all ages and backgrounds.
• Excellent organisational skills and prioritise work.
• Strong literacy & numeracy skills.
• Ability to develop relationships from scratch.
• Excellent telephone manner.

• 35 days holiday (including bank holidays) with buy/sell options.
• 24/7 mental health support & free counselling.
• Career fairs, leadership programmes and learning on the go.
• Flexible benefits, including early access to salary via internal platform.
• Hybrid working options to support work‑life balance.
• Recognition awards, social events & more.

• Mindful Employer.
• Disability Confident Level 1 & 2.
• Menopause Friendly accredited.
• Armed Forces Covenant signatory.
• Great Places to Work 2024/25.
• Best Place to Work for Development.
• Best Place to Work for Women.

• All roles subject to DBS and financial checks. Offer conditional until checks satisfactory.
• Training comprehensive; only consider applicants with at least one year remaining on Graduate or Post‑Study Work visa. No visa sponsorship offered.

Candidates with experience or relevant job titles such as Renewals Specialist, Renewals Representative, Subscription Renewals Coordinator, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered. We are committed to an inclusive, supportive workplace; adjustments during recruitment or ongoing support can be requested.

Entry level

Full‑time

Other

Administrative and Support Services