Customer Service Representative

Customer Service Representatives (Pensions)

We’re currently supporting our client in recruiting Customer Service Representatives to join their established pensions team. This is a fantastic opportunity for candidates with strong customer service backgrounds who are looking to develop their skills within a secure and supportive environment.

Key Details

* Start date:

January 2026

* Contract:

Three-month rolling temporary assignment, with potential for permanent employment

* Hours:

37.5 hours per week, Monday–Friday

* Shifts:

Between 8:00am and 6:00pm (7.5 hours per day)

* Location:

Fully office based in Liverpool

* Eligibility:
Candidates must have full right to work in the UK

What You’ll Be Doing

* Handling a high volume of inbound calls from pension scheme members and their beneficiaries

* Following comprehensive training to confidently manage a variety of pension-related enquiries within agreed service levels

* Working within a supportive team environment, with coaching and development from an experienced Team Manager

* Developing your customer service expertise through structured training designed to equip you for every type of query

What We’re Looking For

* Previous experience in a customer service role (call centre, contact centre, office-based, or similar)

* Pensions experience is advantageous but not essential—full training is provided

* Confident telephone manner with the ability to show empathy and build strong rapport

* Passion for delivering excellent customer service and resolving queries efficiently

* Strong attention to detail, good organisational skills, and the ability to use initiative