Senior Account Operations Representative; m​/f​/d

Senior Account Operations Representative (m/f/d) Job Description

The Account Operations Manager (AOM) is focused on serving a set of Emerson Test & Measurement (T&M) customers through a supporting stakeholder management model to capture customer operational needs and collaborates directly with the NI Sales team to increase their efficiency by orchestrating operational activities and efforts to meet the customer's objectives. The AOM oversees designing and implementing solutions to overcome obstacles, enabling channels and spaces to teach customers how to use NI tools and resources to self-serve and manage external and internal escalations.

• Point of contact for assigned accounts, participating in recurrent meetings, and maintaining and managing the operational relationship with the NI Customer
• Leverage operational expertise to customize and own the account treatment strategy through developing the account support plan
• Acting as a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre‑Sales, Coordinate delivery, Post sale activities) to enhance sales productivity.
• Increased knowledge and focus on organizational objectives
• Demonstrates ability to set clear objectives while setting milestones for self and others and tracking progress
• Mastery of CEP Demand Generation skillset: 4SS, DD, Guided Discovery & Summary
• Ability to teach and mentor others: engages in mentorship and training initiatives to support onboarding and continuing education of peers
• Brands self and role to raise own profile as a trusted partner internally and externally
• Creates an extended network of key stakeholders to influence processes, policy and goal planning
• Demonstrates deep, wide‑ranging business, industry, technical and operational acumen
• Ability to convey business risks, value and impact at company, Sales and customer level
• Acts as an advisor highlighting and addressing roadblocks to drive opportunity velocity and operational readiness
• Drives demand forecast and fulfillment through proactive planning and backlog management
• Recommends ad‑hoc technical and operational solutions within the scope of quote creation and order fulfillment
• Customizes and owns treatment strategies based on account support plan, leveraging industry, offerings and product expertise
• Define and deliver meaningful analytics based on customer care‑abouts, evaluation criteria and methodology
• Partner with Deal Desk;
  Planning, Finance, Trade Compliance to streamline business close processes
• OPP Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)
• Provide inputs into the Quarterly business reviews and score card reviews

• You establish and maintain effective customer relationships.
• You display a can‑do attitude in good and bad times.
• You push yourself and help others achieve results.
• You provide calmness and productivity, even when things are unclear.
• You ask the right questions to accurately analyze situations.

• Bachelor’s degree preferably in technical, business, communications field or applicable experience – must have
• 3+ years in Customer Operations or related work experience preferred – must have
• Experience supporting a sales organization including the use of CRM tools and processes
• Effective in building relationships, collaborating, influencing others.
• Work effectively in an ambiguous environment
• Possess an analytical, problem‑solving, and self‑starter mindset.
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Eligible for UK security clearance
• Willingness to work from the office 4 times a week

• Experience in Account Management and differentiated account treatment strategy.
• Understanding of knowledge management methodologies.
• Experience with contracts‑based customer engagements
• Experience working with/in defense industry

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse…