Lead Consultant

Lead Consultant

Basis – Full Time

Position – Permanent

Reports to – COO

Location – Flexible (UK Only)

We are the marketing automation experts for Salesforce and Hub Spot. As a small business of 20 people, we are a close‑knit team and everyone plays an important role in pushing the business forward. This is an exciting opportunity to take ownership of some of our projects and support our Delivery function while driving the next stage of our growth.

The Lead Consultant is the strategic owner of a portfolio of client accounts. This role exists to ensure long‑term client success, strong renewal confidence, and effective project delivery.

This position is uniquely hybrid, focused on a blend of execution and account strategy while orchestrating delivery through the wider team of consultants.

The role is critical in scaling Mar Cloud’s Land & Expand model – 루turning delivery into long‑term partnerships.

• Client Success:
  Clients achieve clearly defined business outcomes and see measurable value from Mar Cloud’s services.
• Renewal Confidence:
  Renewals are predictable and proactive.
• Account Growth:
  Expansion opportunities are identified, shaped, and converted through structured account planning.

• Act as the primary strategic partner and escalation point for assigned client accounts.
• Own the client relationship across stakeholders, ensuring alignment on goals, outcomes, and success measures.
• Translate business objectives into a clear, prioritised roadmap.
• Maintain strong client satisfaction through expectation management, transparency, and regular communication.

• Own commercial health across accounts, including renewal planning and expansion strategy.
• Proactively identify upsell and cross‑sell opportunities based on usage patterns, delivery insights, and stakeholder signals.
• Run a structured cadence of monthly account narratives and quarterly business reviews.
• Partner with Sales to convert qualified opportunities into signed agreements.

• Define account priorities.
• Lead stakeholder mapping and engagement planning.
• Own escalation decisions relating to scope, budget, timelines, and expectations.

• Work closely with Delivery Consultants, Solutions Consultants, and PMs to ensure high‑quality outcomes.
• Delegate day‑to‑day execution where required, while retaining accountability for success.
• Remove blockers, align stakeholders, and make fast, informed decisions.
• Ensure delivery work is always in line with the account roadmap and commercial goals.

• Pro ritor de experience in account management, customer success, or principal‑level consulting roles.
• Strong commercial acumen.
• Excellent stakeholder management skills, including senior client leadership.
• Experience working within Salesforce or Hub Spot and CRM ecosystems.
• Ability to translate delivery activity into business value narratives.
• Strong execution skills for QBRs, roadmap sessions, and strategic workshops.
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Desirable
• Background in consultancy or professional services environments.
• Experience with retainer‑based delivery models.
• Salesforce, Hub Spot, or START related certifications.